topic Re: What does this mean on my bill? in Contracts & Billing

What does this mean on my bill?

Doon1e963 — Sat, 18 Oct 2025 04:55:36 GMT

Just looking at my next bill it says it will be £100 for TV and broadband. This is higher than the previous month which is higher than the month before that.

It say £9.99 for rented or bought. I cannot see the details so have no idea what this is. It gives to opportunity to look at what I may have bought on demand but that shows as £0.

Please explain and if necessary remove from my bill

Re: What does this mean on my bill?

Chris_B — Sat, 18 Oct 2025 06:35:04 GMT

@Doon1e963 This is a public forum not customer support or live chat (it’s literally called “The EE community forum”) no one here knows who you are or have access to your EE account to look in to this. You need to call customer support yourself to inquire about this.

Re: What does this mean on my bill?

Alex_H — Sat, 18 Oct 2025 11:01:15 GMT

Hi @Doon1e963,

Welcome to the EE Community

I am sorry your bill is higher than expected, if you have opened the full PDF of your bill and it is still not clear why the bill is higher, then please contact our billing team as recommended and they will be able to explain and resolve this for you.

Alex