topic Charges in Contracts & Billing

Charges

BenBoom13 — Sat, 18 Oct 2025 05:47:34 GMT

I upgraded my phone. And paid the extra £750 for the device. I am still having to pay device charges? Why is this?

Re: Charges

Chris_B — Sat, 18 Oct 2025 06:31:44 GMT

@BenBoom13 What phone ? Model ? Spec ?
And I assume this is a flex contract

Re: Charges

BenBoom13 — Sat, 18 Oct 2025 06:54:28 GMT

Yes

I upgraded from the one thet isn't file. I went into the apple shop and they said they work sort for me

Re: Charges

Schockwave — Sat, 18 Oct 2025 09:57:40 GMT

@BenBoom13 , if you bought it on flex pay, then you obviously still owe EE for your device. You would have to speak to customer service by pressing option 2 and billing, they can take a look for you. We have no idea who you are and do not have access to accounts, so that would be the only option, to speak to one of the guides.

If you got it from EE, then going to an. Apple Store will not be able to help, as this has to do with EE, not sure why Apple shop said they will sort it for you.