https://community.ee.co.uk/t5/Contracts-Billing/Why-we-customers-have-to-do-there-work/m-p/1575552#M104906 <P>Your post makes quite a lot of hints but without providing any detail as to your issue.</P><P>Suffice to say that "taking it further" will mean lodging a formal complaint, and giving EE an opportunity to resolve it before potential referral to ADR.</P> Fri, 17 Oct 2025 17:02:24 GMT bristolian 2025-10-17T17:02:24Z https://community.ee.co.uk/t5/Contracts-Billing/Why-we-customers-have-to-do-there-work/m-p/1575520#M104905 <P>Dealing with payment that had no knowledge of. Ask EE to look into no issue payment account x2 mobile phones. Only to find out from my further investigation they taken payment for a switch from BT to EE mobile so I've been paying for 3 instead 2. The answer today First it was" they didn't&nbsp; see this account "to the you have two accounts"is in your same address etc. They dont verify us by account number but by address and phone etc. Question dont they have supervisors/ managers to deal with issues that customers services really can't Solve.&nbsp; &nbsp;Just want you to go round in circles. Alot of money involved here. Taking this further&nbsp;</P> Fri, 17 Oct 2025 15:54:05 GMT https://community.ee.co.uk/t5/Contracts-Billing/Why-we-customers-have-to-do-there-work/m-p/1575520#M104905 MissSerious147 2025-10-17T15:54:05Z https://community.ee.co.uk/t5/Contracts-Billing/Why-we-customers-have-to-do-there-work/m-p/1575552#M104906 <P>Your post makes quite a lot of hints but without providing any detail as to your issue.</P><P>Suffice to say that "taking it further" will mean lodging a formal complaint, and giving EE an opportunity to resolve it before potential referral to ADR.</P> Fri, 17 Oct 2025 17:02:24 GMT https://community.ee.co.uk/t5/Contracts-Billing/Why-we-customers-have-to-do-there-work/m-p/1575552#M104906 bristolian 2025-10-17T17:02:24Z