https://community.ee.co.uk/t5/Contracts-Billing/i-was-charged-1438-for-the-last/m-p/1575209#M104887 <HR /><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3946.jpeg" style="width: 1206px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/40523iA63FA9C117A77EBC/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_3946.jpeg" alt="IMG_3946.jpeg" /></span></P><P> i purchased the EE full works plan last months and because of mis-selling product from the store sales, i decided to cancel the contact within 14 days( cooling period), call center customer service confirmed that it is free to cancel the contract. &nbsp;then i moved EE to another provider. today i found my last month bill is £1438( no device taken). Any advise?&nbsp;</P> Thu, 16 Oct 2025 12:34:35 GMT doudou111 2025-10-16T12:34:35Z https://community.ee.co.uk/t5/Contracts-Billing/i-was-charged-1438-for-the-last/m-p/1575209#M104887 <HR /><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3946.jpeg" style="width: 1206px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/40523iA63FA9C117A77EBC/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_3946.jpeg" alt="IMG_3946.jpeg" /></span></P><P> i purchased the EE full works plan last months and because of mis-selling product from the store sales, i decided to cancel the contact within 14 days( cooling period), call center customer service confirmed that it is free to cancel the contract. &nbsp;then i moved EE to another provider. today i found my last month bill is £1438( no device taken). Any advise?&nbsp;</P> Thu, 16 Oct 2025 12:34:35 GMT https://community.ee.co.uk/t5/Contracts-Billing/i-was-charged-1438-for-the-last/m-p/1575209#M104887 doudou111 2025-10-16T12:34:35Z https://community.ee.co.uk/t5/Contracts-Billing/i-was-charged-1438-for-the-last/m-p/1575217#M104888 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4865193">@doudou111</a>&nbsp; &nbsp;Did you cancel or did you inform them they you didn’t want it within the 14 day cooling off period? These are not the same thing. &nbsp; A cancellation is exactly that a cancellation of service. Informing them you have had a change of mind is using the cooling off period.&nbsp;</P><P>&nbsp;The cooling off period is only applicable to online or phone sales you do not get a calling off period if it was a sold at an EE store.&nbsp;<BR /><BR /></P><P>I recommend you call customer support about this so it can be looked at.&nbsp;</P> Thu, 16 Oct 2025 13:07:43 GMT https://community.ee.co.uk/t5/Contracts-Billing/i-was-charged-1438-for-the-last/m-p/1575217#M104888 Chris_B 2025-10-16T13:07:43Z