topic Account Collections in Contracts & Billing

Account Collections

Jack_e_boy — Thu, 16 Oct 2025 10:39:01 GMT

Just a quick check - Im wanting to pay my Phone bill in full after it being in collections, once it's paid in full and im no longer in collections, can i upgrade straight away or claim on my insurance policy to have my phone replaced ? ive got a crack in the screen and because im in collections, i cant claim on the insurance.

much appreciated.

jack

Re: Account Collections

Peter_W — Thu, 16 Oct 2025 14:45:54 GMT

Hey there @Jack_e_boy.

Welcome to the EE Community 😊

As soon as any bar has lifted and the Collections tag on your account is no longer showing, you're good to make an insurance claim.

We recommend that this can take up to 24 hours, but it's often much quicker than that.

With upgrades, it would depend on what your credit class is showing as at our end, so if you were wanting to upgrade right away it'd definitely be worth checking in with our team so they can let you know all of your options.

Peter

Re: Account Collections

Connorw12343333 — Sun, 09 Aug 2026 19:16:03 GMT

I payed my outstanding overdue balance says I’m in collections I’m trying to upgrade

Re: Account Collections

Katie_J — Mon, 10 Aug 2026 07:37:33 GMT

Good morning @Connorw12343333.

Welcome to the communtiy.

When did you clear the balance on your account?

Is your account eligible for an upgrade?

Speak soon,

Katie