topic Re: Please Help :( in Contracts & Billing

Please Help :(

fumanchu1 — Wed, 15 Oct 2025 12:26:40 GMT

Husband and I are pensioners, in our late 70s. Trying to cancel our basic monthly contracts - calls only, we don't use data we use the router for internet stuff. . I cannot get through to EE on the phone as the waiting time is always around an hour and my wee cheap dinosaur phone will die on me if I'm on it for an hour! I cant find any way to email them, I can't cancel and they keep adding on the monthly bills. Husband is 80 and waiting for a big heart op, and he's fussing like mad about these bills.

Re: Please Help :(

Chris_B — Wed, 15 Oct 2025 12:34:46 GMT

@fumanchu1 there is no email address that you can use. You have to speak with customer support to terminate your contract, if you’re still in your contract term, you’ll be required to pay off the remaining term of that contract.

Re: Please Help :(

Lesley_W — Wed, 15 Oct 2025 16:21:05 GMT

Hi @fumanchu1

Welcome to our community.

Apologies for the wait to get through, did you manage to get sorted?

Lesley

Re: Please Help :(

Schockwave — Wed, 15 Oct 2025 18:47:50 GMT

@fumanchu1 , when ringing customer service, press option 2, that should get you through to one of the guides, but if the lines are very busy, try again later, you should however get through pretty quickly.

Re: Please Help :(

fumanchu1 — Wed, 15 Oct 2025 19:27:00 GMT

Yes Lesley thank you! I did get through earlier to a lovely girl who sorted it all out. All cancelled now with nothing outstanding to pay. Thank you for answering xx

Re: Please Help :(

fumanchu1 — Wed, 15 Oct 2025 19:27:40 GMT

Got it sorted out tonight, many thanks !

Re: Please Help :(

fumanchu1 — Wed, 15 Oct 2025 19:28:30 GMT

Got through tonight, all sorted with no outstanding payments due> TY!

Re: Please Help :(

Debbie_G — Thu, 16 Oct 2025 07:56:13 GMT

It's great to hear you've been able to speak with our team and get this sorted out @fumanchu1.

Thanks for coming back and letting us know 🙂

Debbie