Subject: Request for Assistance with Multi-Line Discount and Overcharged Amounts

Johani20251 — Wed, 15 Oct 2025 07:42:34 GMT

ear EE Customer Service,

I am writing to request urgent assistance regarding my account.

I signed a two-year broadband contract with EE in September last year. The contract was arranged for me by Mr. Soran at the EE Store. I have three mobile lines on my account, and according to the Multi-Line discount policy, my total monthly cost should have been around £70, as confirmed by Mr. Soran.

However, in recent months, I have been overcharged: my account has been debited £115 per month for the three lines, and in one or two months, £85 was also separately deducted. I have contacted Mr. Soran and EE multiple times about this issue. He assured me that he emailed EE to resolve it and confirmed that I am entitled to the Multi-Line discount with broadband, but the issue has not been corrected.

I kindly request that EE:

Reinstate my Multi-Line discount so that my account reflects the correct charges.
Refund the overcharged amounts that have been taken from my account in the past months.
Ensure that my broadband and three lines remain correctly linked for the discount, so that I can continue the contract at the correct monthly cost.

This issue has caused significant inconvenience, and I have even had to remove the subscription from my bank account to prevent further overcharges. I would greatly appreciate it if EE could resolve this matter promptly and confirm the correction in writing.

Please also provide me with an email address where I can contact EE directly for future account issues and written communication.

Thank you for your attention and assistance.

Kind regards,

Farhad

Account Number: GB********

[Your Mobile Number]***********

Mod note: Post edited to remove personal details. Please do not share personal information on the forum.

Re: Subject: Request for Assistance with Multi-Line Discount and Overcharged Amounts

XRaySpeX — Wed, 15 Oct 2025 08:13:58 GMT

@Johani20251 : This is not EE CS. This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Subject: Request for Assistance with Multi-Line Discount and Overcharged Amounts

Johani20251 — Thu, 16 Oct 2025 00:20:52 GMT

I am currently waiting for help from the EE operator. I will let you know when my problem is resolved. I have not received any help yet. Thank you for your help.

Re: Subject: Request for Assistance with Multi-Line Discount and Overcharged Amounts

bristolian — Thu, 16 Oct 2025 07:25:54 GMT

@Johani20251 wrote:
I am currently waiting for help from the EE operator. .... I have not received any help yet.

That's fine, but please don't think that posting on this internet forum is going to resolve any account-specific issue.

topic Subject: Request for Assistance with Multi-Line Discount and Overcharged Amounts in Contracts & Billing

Subject: Request for Assistance with Multi-Line Discount and Overcharged Amounts

Re: Subject: Request for Assistance with Multi-Line Discount and Overcharged Amounts

Re: Subject: Request for Assistance with Multi-Line Discount and Overcharged Amounts

Re: Subject: Request for Assistance with Multi-Line Discount and Overcharged Amounts