topic Re: Bill in Contracts & Billing

Bill

Eduta — Tue, 14 Oct 2025 11:50:06 GMT

Paid by bank transfer, when will my acc be restored?

Re: Bill

Eduta — Tue, 14 Oct 2025 11:45:55 GMT

Hi,

I have paid by sending the money to 400250 sort code and 31012304 acc nr, i did put my nr as reference. How long will take for my services to be restored?

Re: Bill

Chris_B — Tue, 14 Oct 2025 12:04:43 GMT

@Eduta if you’ve not paid an overdue bill it can take up to 24 hours before your services start working again

Re: Bill

Ali_A — Tue, 14 Oct 2025 14:18:34 GMT

Hi @Eduta

I can see the bank details you've used match what we have on our How to pay my EE bill page.

However the payment reference would need to be your EE account number

As you've used your mobile as the reference number, the payment will not reach your account.

Please give our Customer Service team a call from a different phone, where a guide can allocate your payment to your EE mobile account and your services restored.

Ali

Re: Bill

Eduta — Tue, 14 Oct 2025 16:04:36 GMT

I called and the person on the phone was quite clueless and completed a form for me, with me receiving an email within a business day, which is different from what you told me.

Im quite confused 😕

Re: Bill

Katie_B — Tue, 14 Oct 2025 17:19:39 GMT

Hello @Eduta.

Has the a webform been raised to locate the payment you made?

Please allow the timeframe provided and let us know the outcome tomorrow.

Katie