topic Re: Phone in Contracts & Billing

Phone

Viv_05 — Sat, 11 Oct 2025 12:31:46 GMT

I phoned EE yesterday afternoon to upgrade my phone contact. It said on my plan that I had a 30% discount and the guy I spoke to on the phone said I could get it. I explained that I had EE broadband and had been with yourself since 2019. The guy kept putting my cost up which I cannot afford for my mobile phone. I have had no choice but to leave my phone plan and go elsewhere. EE then texted to say they would give me a good deal what should I do. I have underlying health problems which is making me worse after the guy treated me from EE.

Re: Phone

Northerner — Sat, 11 Oct 2025 17:35:07 GMT

Hi @Viv_05

There is no account access on these forums.

If you want to complain you can do so here: https://ee.co.uk/help/contact-ee/complaint

Thanks

Re: Phone

Schockwave — Sun, 12 Oct 2025 09:46:02 GMT

@Viv_05 , if EE wrote that they could give you a good deal, I would suggest speaking to customer support and press option 2, which should get you through to one of the guides and mention the text you have received and see what they can do.