topic Complaint outcome in Contracts & Billing

Complaint outcome

Woody6419 — Fri, 10 Oct 2025 16:12:16 GMT

I recently upgraded my phone contract & I have had nothing but issues about this

eg contract wrong on app/ overcharged

I have complained & complaint has been closed 3 times without any change to my situation

no detail has been given about complaint closure

I was advised during a telephone call to ee on 15/9/25 I would be refunded & details of contract sorted out

I am still waiting

as a customer of some years I feel ee customer service is non existent

anyone else feel the same ?

ee can you dirt out for me my queries once & for all ?

Northerner — Fri, 10 Oct 2025 16:41:59 GMT

Have you escalated you complaint to the ombudsman.

Thanks

Katie_B — Sat, 11 Oct 2025 07:13:54 GMT

Good morning @Woody6419.

Thanks so much for coming here.

I'm sorry to hear that following your call on September 15th you have still not had your refund or your contract details corrected.

I have sent you a private message to discuss this further.

Katie