topic Re: Upgrade Link not working in Contracts & Billing

Upgrade Link not working

110919 — Mon, 17 Feb 2025 15:58:29 GMT

Hi,

I haven't been able to access the upgrade area of your website for over 2 months.

I've never been able to be logged in, and the "See Upgrade Options" isn't a clickable link. So frustrating. How do I upgrade without having to chat online? I just want to browse at my leisure.

Re: Upgrade Link not working

Alex_H — Mon, 17 Feb 2025 18:43:18 GMT

Hi @110919,

Welcome to the EE Community

I am sorry to see you are having an issue accessing the upgrades section of your online account. Is this also the case if you try and access the upgrades/shop section of the EE app? Or if accessing the website on a different browser?

Alex

Re: Upgrade Link not working

110919 — Wed, 19 Feb 2025 01:30:37 GMT

Hi Alex,

The app takes me to the website for upgrades and I have tried different browsers.

Thank you.

Re: Upgrade Link not working

Michael_D — Wed, 19 Feb 2025 09:19:11 GMT

Thanks @110919

If it is the same on different browsers, it would be best to speak to our tech guides so they can have a look at your account and make sure it is set up as it should be.

If they aren't able to resolve this, they can raise a ticket to have it investigated.

Michael

Re: Upgrade Link not working

Spindleshanks — Wed, 08 Oct 2025 20:26:04 GMT

I to am having this same issue. I’ve tried multiple different browsers and devices even resetting my password and still get the same unable to log you in message. I’ve had two missed calls from EE who said they would send me an email. But this didn’t arrive instead I had a letter telling me they saw no issues and to try the steps I have already mentioned. Guess I just won’t be upgrading and maybe looking elsewhere

Re: Upgrade Link not working

Katie_B — Thu, 09 Oct 2025 11:41:51 GMT

Hi @Spindleshanks.

Thanks for coming here.

I am sorry to hear you have not yet received the email.

Have you been able to check both your Spam/Junk folder?

If you continue to see the error when trying to log in it would be best speaking with our technical care team on 150.

Katie