topic Duplicate £100 Deposit Charge – EE Kilburn Store in Contracts & Billing

Duplicate £100 Deposit Charge – EE Kilburn Store

Aaronnguyen — Mon, 06 Oct 2025 22:28:45 GMT

My wife and I joined EE on 21 September 2025 at the Kilburn store, where we were each asked to pay a £100 refundable deposit (£200 total) since we had no UK credit record.

Both payments were made by international bank card and successfully processed. However, the deposits never appeared in EE’s system, and on 2 October, we were both charged another £100 each, in addition to our £14.50 plan.

We’ve contacted customer service and revisited the Kilburn store but the issue remains unresolved.

We’d really appreciate guidance on how to have the original deposits located and refunded.

Thanks in advance for any help.

Re: Duplicate £100 Deposit Charge – EE Kilburn Store

XRaySpeX — Mon, 06 Oct 2025 22:37:32 GMT

Make a Chargeback claim with your bank for the 1st payment.

Re: Duplicate £100 Deposit Charge – EE Kilburn Store

Aaronnguyen — Mon, 06 Oct 2025 23:04:58 GMT

Thank you. Made a complaint on this issue towards EE. Didn't see a specific chargeback claim option anywhere.

Re: Duplicate £100 Deposit Charge – EE Kilburn Store

Lesley_W — Tue, 07 Oct 2025 15:37:52 GMT

Hi @Aaronnguyen

Welcome to our community.

I'm sorry this hasn't been resolved for you yet. Did you make a complaint using the online form?

Lesley