topic Re: Talk to an agent online in Contracts & Billing

Talk to an agent online

Chelseaarch — Fri, 03 Oct 2025 13:33:42 GMT

hi,

how can I get in contact with an agent online im unable to call,

Ive set up my account and it’s saying my info is wrong when it isn’t and I can’t download my eSIM.
it’s annoying the life out of me. Never known it so hard to get in touch online

Re: Talk to an agent online

Northerner — Fri, 03 Oct 2025 13:37:48 GMT

Hi @Chelseaarch

Under help on your EE app there is a message option.

Alternatively use another device or landline to call EE. You can also go into an EE store.

Thanks

Re: Talk to an agent online

Chelseaarch — Fri, 03 Oct 2025 13:46:56 GMT

Their isn’t it only comes us to call them.

Sent from Outlook for iOS<>

Re: Talk to an agent online

Chelseaarch — Fri, 03 Oct 2025 13:49:50 GMT

Im unable to call so really need to talk online

Re: Talk to an agent online

Christopher_G — Fri, 03 Oct 2025 16:11:28 GMT

Hi @Chelseaarch

Welcome to the community.

Are you on a contract plan or pay as you go?

Chris

Re: Talk to an agent online

Chelseaarch — Fri, 03 Oct 2025 19:34:55 GMT

Hi,

Im on a contract plan

Sent from Outlook for iOS<>

Re: Talk to an agent online

Schockwave — Sat, 04 Oct 2025 09:04:09 GMT

@Chelseaarch , have you made sure that you have the latest EE App? Try uninstalling it, rebooting the phone and then reinstalling it, it should show the message us when clicking on help at the bottom of the app.

Re: Talk to an agent online

Chelseaarch — Sat, 04 Oct 2025 11:43:55 GMT

Ok I’ll give that a go thanks

Sent from Outlook for iOS<>

Re: Talk to an agent online

Chelseaarch — Sun, 05 Oct 2025 23:46:08 GMT

Ive still not been able to get in contact. Please can an EE agent actually contact me please getting ridiculous this. Im in a remote area and unable to get to an ee shop, and ive only got Wi-Fi and not been able to get my eSIM but have already been billed and not been able to even activate it

Re: Talk to an agent online

Schockwave — Mon, 06 Oct 2025 08:14:16 GMT

@Chelseaarch , this is a public forum, we have no account access and no one will contact you from this forum,, it is up to you to contact customer service. You can also use a web based app to contact EE if you have no phone to hand and cannot borrow someone else’s phone.

Re: Talk to an agent online

Schockwave — Tue, 07 Oct 2025 09:09:25 GMT

@Chelseaarch , no one will contact you, it is up to you to contact customer service this is a public forum and we have no account access and do not know who you are.

If you can borrow a phone from someone, you can contact them that way or use a web based app to contact customer service.

Re: Talk to an agent online

Slimelle — Sat, 28 Feb 2026 11:40:50 GMT

Hi i need help with my bill

Re: Talk to an agent online

Schockwave — Sat, 28 Feb 2026 13:46:42 GMT

Hello @Slimelle ,

Welcome to the community,

There is no account access here and we have no idea who you are, this is a public forum.

Depending on what help you need, you would probably be better ringing customer support and speaking to them.