topic Re: Higher than expected bill in Contracts & Billing

Higher than expected bill

Tippyheadstrong — Fri, 03 Oct 2025 02:22:05 GMT

I really can't work out the billing (yes will phone customer services later). I expected my 2nd bill on the new contract to be £48 but it's £52.36. Does this make sense to anyone? Will my next bill be £48?

Regular charges

Full Works SIM £48 £96.00

Credit for changes to your services -£43.62

Subtotal for Regular charges is £52.38

Re: Higher than expected bill

Schockwave — Fri, 03 Oct 2025 09:07:32 GMT

@Tippyheadstrong , if you download your bill, you can check the breakdown of your bill and see what you have been charged and any extras, we have no idea about your bill, I would take a look or speak to customer service.

Re: Higher than expected bill

XRaySpeX — Fri, 03 Oct 2025 11:43:30 GMT

You upgraded to new plan during last month.

@Tippyheadstrong wrote:
Regular charges
Full Works SIM £48 £96.00 New plan last month + this month
Credit for changes to your services -£43.62 Credit for old plan after upgrade + Credit for new plan before upgrade
Subtotal for Regular charges is £52.38

New plan is presumably dearer than old plan. You should be charged £48 next month.

Re: Higher than expected bill

Tippyheadstrong — Fri, 03 Oct 2025 11:57:53 GMT

Thanks that's what I thought

Re: Higher than expected bill

XRaySpeX — Fri, 03 Oct 2025 12:00:32 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.