topic Re: Refund check in Contracts & Billing

Refund check

Charlie091118 — Thu, 02 Oct 2025 10:34:40 GMT

I was refunded with a cheque and I am struggling to check it as my bank account has been frozen to being scammed … is there anyway that EE would bank transfer to my partners card (which I’ve used to pay my last bill)

Re: Refund check

Chris_B — Thu, 02 Oct 2025 12:35:52 GMT

@Charlie091118 Probably not as EE have issued the refund as required.

Re: Refund check

Michael_D — Thu, 02 Oct 2025 13:36:35 GMT

Hi @Charlie091118

Welcome to the community.

We'd not be able to arrange the refund back to a card in someone else's name, even if it was used to pay the last bill.

If there isn't a direct debit on the account, the refund would only be possible by cheque.

If you have another bank account in your name, you'd be able to pay it into that or you can use the same cheque once you have access to your bank account again.

Michael