https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-not-likely/m-p/1570886#M104509 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/315214">@jeandoc</a>&nbsp; &nbsp; What’s you’ve paid in the past has nothing to do with it it’s a new contract. &nbsp; &nbsp;</P><P>You’re also looking at a flex tariff. &nbsp;It’s a separate bill for the airtime and a separate bill for the device. &nbsp;The device is a credit agreement so you get credit checked as with all credit agreements, &nbsp;&nbsp;</P><P>If you don’t want a flex tariff you call customer support and tell them you don’t want a flex tariff, &nbsp;they can offer you the standard tariff, &nbsp;</P><P>&nbsp;</P><P>A flex tariff only has the yearly price increase on the airtime contract not the device contract. &nbsp;You can pay the device part of the contract over 24 or 36 months but the airtime contract is 24 months&nbsp;</P> Tue, 30 Sep 2025 18:51:44 GMT Chris_B 2025-09-30T18:51:44Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-not-likely/m-p/1570869#M104508 <HR /><P>been getting constant messages about upgrading, I've been with EE for years and was considering getting their broadband when my current deal ends,that is until I started looking at upgrading my phone, credit checks needed, £500 deposit I've been paying them a fortune monthly and now basically starting again!!! was advised to go to the shop who may be able to offer a deal so heads up 30 mins away only to walk in the door and be told you won't get anything different here,I'm stuck at present but I'll be leaving asap&nbsp;</P> Tue, 30 Sep 2025 17:57:26 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-not-likely/m-p/1570869#M104508 jeandoc 2025-09-30T17:57:26Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-not-likely/m-p/1570886#M104509 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/315214">@jeandoc</a>&nbsp; &nbsp; What’s you’ve paid in the past has nothing to do with it it’s a new contract. &nbsp; &nbsp;</P><P>You’re also looking at a flex tariff. &nbsp;It’s a separate bill for the airtime and a separate bill for the device. &nbsp;The device is a credit agreement so you get credit checked as with all credit agreements, &nbsp;&nbsp;</P><P>If you don’t want a flex tariff you call customer support and tell them you don’t want a flex tariff, &nbsp;they can offer you the standard tariff, &nbsp;</P><P>&nbsp;</P><P>A flex tariff only has the yearly price increase on the airtime contract not the device contract. &nbsp;You can pay the device part of the contract over 24 or 36 months but the airtime contract is 24 months&nbsp;</P> Tue, 30 Sep 2025 18:51:44 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-not-likely/m-p/1570886#M104509 Chris_B 2025-09-30T18:51:44Z