topic Re: Can't find bills details/breakdown on my account after leaving EE in Contracts & Billing

Can't find bills details/breakdown on my account after leaving EE

Ciao77 — Tue, 30 Sep 2025 08:58:49 GMT

Hi, I really need some help here as, after leaving EE (as mobile phone provider) a couple of weeks ago, I got billed for the last month but I can't find the breakdown of the bill on my EE account online...it seemed like they have cancelled everything, there are no biils of the recent years. How is it possible? It doesn't seem right at all. Please advice 🙏 Thanks!!

Re: Can't find bills details/breakdown on my account after leaving EE

Schockwave — Tue, 30 Sep 2025 11:15:01 GMT

Hello @Ciao77 ,

Welcome to the community,

You will have to ring customer service press option 2 to get through to one of the billing guides to see if they can help.

That is normal, once you have left, they close your account.