topic Re: Uprades in Contracts & Billing

Uprades

RJ20256 — Sun, 28 Sep 2025 13:52:16 GMT

I moved form 02 in June because of the abysmal signal issues . I om on a sim only plan , the signal is excellent by the way and so pleased i changed from 02. Its says i can upgrade to a new phone in December , i have called and apparently i cant have another product until being a customer for 6 months . But i am constantly being asked to take out contacts for broadband or EE TV when i call or message regarding this , could some one explain

Re: Uprades

XRaySpeX — Sun, 28 Sep 2025 13:56:35 GMT

@RJ20256 : BB & TV are diff products from mobiles & diff criteria apply to ordering them.

What does texting UP to 150 tell you about your ability to upgrade?

Re: Uprades

RJ20256 — Sun, 28 Sep 2025 13:59:46 GMT

Oh ok .Thanks , says 15th December 2025 , i could understand if i had the phone from EE , I have had the phone three years when i joined Virgin Mobile