topic Re: sim in Contracts & Billing

sim

Tony2016 — Thu, 25 Sep 2025 07:24:52 GMT

I pay for 2 sims but my husband has passed away so only need one now what do i do

Re: sim

bristolian — Thu, 25 Sep 2025 07:37:15 GMT

Sorry to hear this

You can advise of deaths online at https://ee.co.uk/help/profile/manage/tell-us-someone-has-died

Re: sim

Leanne_T — Thu, 25 Sep 2025 07:37:22 GMT

Hi @Tony2016

Thank you for coming to the community and I'm so sorry for your loss.

If you complete the Notifying us of a bereavement form one of the team will get back to you and discuss the available options for the second SIM card.

If you need any help at all, please come back and let me know.

Take care.

Leanne.

Re: sim

Tony2016 — Fri, 26 Sep 2025 07:55:42 GMT

Thank you I did any got a phone call within 5 min, so all good x

Re: sim

Leanne_T — Fri, 26 Sep 2025 08:18:57 GMT

Thanks for coming back and letting us know @Tony2016

Glad this is all sorted for you 🙂

Take care.

Leanne.