topic Re: Refund in Contracts & Billing

Refund

Jolo24 — Wed, 24 Sep 2025 14:05:38 GMT

Subject: Request for Refund – Final Bill After PAC Cancellation

Dear EE Customer Services,

I recently cancelled our EE mobile contracts by using PAC codes to transfer our numbers.

According to EE’s billing process, I understand that a final bill will be generated which may show a credit balance/refund for line rental already paid in advance.

We have since cancelled our Direct Debit, so please arrange for any refund to be paid directly into our bank account by bank transfer.

If payment cannot be made via bank transfer, please confirm how you will return the balance owed.

I would appreciate confirmation by email or letter that this request has been received and that our refund will be processed.

Thank you for your assistance.

Re: Refund

bristolian — Wed, 24 Sep 2025 14:40:07 GMT

There is no access to individual customer accounts on this public internet forum.

My understanding is that if a DD refund fails, then a cheque refund may be issued instead,

Re: Refund

Jolo24 — Wed, 24 Sep 2025 14:43:55 GMT

I'm trying to contact EE directly. I cannot seem to find anywhere to do that. They pointed me here! Can't message or tweet them as I get a generic reply sending me here. Bit ridiculous really. Thank you

Re: Refund

garybs29 — Wed, 24 Sep 2025 15:10:35 GMT

If you cancel a DD no company has anyway to send you money back by bank transfer, since you seem clued up on the process already n idea why you ignored that step in it