topic Re: Moved from PAYG TO PAYM - No service in Contracts & Billing

Moved from PAYG TO PAYM - No service

Rossi83 — Mon, 22 Sep 2025 13:36:14 GMT

Hello,

I moved from EEPAYG to PAYM last week, I rang on Friday and asked for my PAYG number to be moved to my monthly contract, this was actioned whilst I was on the phone. We’re 72 hours past and after numerous phone switching on and off, restarts, checking settings I am unable to make calls, which unhelpfully means I also can’t contact CS

Re: Moved from PAYG TO PAYM - No service

Katie_B — Mon, 22 Sep 2025 14:59:27 GMT

Hello @Rossi83.

Thanks for coming here.

Are you using your old pay as you go SIM?

Katie

Re: Moved from PAYG TO PAYM - No service

bristolian — Mon, 22 Sep 2025 15:00:49 GMT

What happens when you try making a call? Can you receive calls? Can you send text messages?

You can contact CS on 07953 966150 from any working phone.