topic Re: Cancelled contract in Contracts & Billing

Cancelled contract

Dan529 — Fri, 12 Sep 2025 21:41:48 GMT

Hi good evening

I got one question, is possible to cancel the contract of 24 months if the speed connection is not fast enough for the minimum speed of 100mb with 5g in my area??? Without paying any fees or months

Thanks for everyone who will answer

Re: Cancelled contract

Matt_124 — Fri, 12 Sep 2025 21:51:26 GMT

There are no speed guarantees on Mobile Plans or Mobile Broadband, so unfortunately not.

It is always wise to test the connection and performance of a mobile network before committing to a 24-month minimum term.

Re: Cancelled contract

Northerner — Sat, 13 Sep 2025 05:00:08 GMT

Hi @Dan529

EE dies not guarantee speeds or coverage in all locations. Have you checked your local network for issues: https://ee.co.uk/help/service-status

If you're within your first 14 days you can cancel but outside of this you'll need to pay off your remaining contract term unless there is a reason EE will agree to waiver such as a known ongoing local network issue. Try speaking with them on 150.

Thanks

Re: Cancelled contract

Dan529 — Sat, 13 Sep 2025 10:30:30 GMT

I'm agree with you,

But do you know if they will improve the connection in the area, becouse on the map I'm in the place where the 4g it's better than the 5g,is this my issue, but dipends of what this problem?

Re: Cancelled contract

Peter_W — Sat, 13 Sep 2025 14:38:37 GMT

Welcome to the Community, @Dan529 😊

It's possible to get up to 100 Mbps on 4G as well, but it will depend on the 4G spectrum being used in your local area, along with the potential for any faults.

So we can get the best picture possible on what's happening in your area, and the best way to move forwards, I'd recommend giving one of our Technical Guides a call, and they'll be able to help take a closer look into things.

Peter

Re: Cancelled contract

bristolian — Sat, 13 Sep 2025 17:24:16 GMT

It's not necessarily the "G" in use that alone dictates speeds, but - as mentioned - the spectrum in use divided by the amount of users wanting a share.

To achieve the speeds you mentioned, you'd likely need to be looking at CA (carrier aggregation) too.