topic Final bill in Contracts & Billing

Final bill

Pino2 — Sat, 13 Sep 2025 18:01:45 GMT

Hello, on September 9th my contract ended and I moved to a new provider. I am billed on the 18h each month. I would like to know if owe EE anything for the period August 19th to September 9th when my contract ended as I would like to cancel my direct debit. I have tried the app but my account has been disconnected. Thank you.

Re: Final bill

XRaySpeX — Sat, 13 Sep 2025 18:43:31 GMT

Did you move to new provider using a PAC. If so, that should auto cancel your contract.

You should get a final bill by post in which you should get a refund, paid to your DD, for the period September 9th to September 17th for which you paid in advance in your bill of Aug. 18th. You won't get a rebate for the period August 18th to September 8th as you were still in contract & using it then.

Re: Final bill

Pino2 — Sun, 14 Sep 2025 15:08:25 GMT

Yes, I used a PAC. Bottom line I shouldn't delete my DD yet as I still might owe EE money? Thanks

Re: Final bill

XRaySpeX — Sun, 14 Sep 2025 15:41:31 GMT

Yes but more likely EE owe you money as you've been paying in advance.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

Re: Final bill

Pino2 — Sat, 08 Nov 2025 18:31:17 GMT

Hi. My final bill in the end showed I am about £7 in credit but I haven't got any refund yet. It's been 2 months, when will I get my refund? Thank you.

Re: Final bill

bristolian — Sat, 08 Nov 2025 20:27:43 GMT

Based on the timelines you've described, I would expect you to have received your final bill by now. "Upto 45days" is, I believe, the general timescale.

Re: Final bill

Pino2 — Sat, 08 Nov 2025 21:41:12 GMT

I can see my final bill in the EE app and it shows I am in credit of £7. What's not clear to me is how and when I will get it. They haven't been paid into my bank account yet. Any idea? Thanks

Re: Final bill

XRaySpeX — Sat, 08 Nov 2025 22:10:32 GMT

How were you paying monthly for your contract when you had it?

Re: Final bill

Pino2 — Sat, 08 Nov 2025 23:00:44 GMT

I was paying a monthly direct debit. Thanks

Re: Final bill

XRaySpeX — Sat, 08 Nov 2025 23:07:11 GMT

It should have been refunded back to your DD. I hope you never cancelled it.

If it hasn't, call CS & ask for it to be.

Re: Final bill

Pino2 — Sun, 09 Nov 2025 00:02:04 GMT

I didn't cancelled my DD, no. What's their number? Thing is I read somewhere you got to pay to call if not from a EE number, don't want to end up spending more than they owe me 😀. Thanks

Re: Final bill

bristolian — Sun, 09 Nov 2025 00:35:38 GMT

07953 966150 or 0800 9566000

Re: Final bill

XRaySpeX — Sun, 09 Nov 2025 01:51:25 GMT

Try calling EE CS on the Freephone no. in my sig.