topic Re: Billing in Contracts & Billing

Billing

Shelbslouxx — Fri, 12 Sep 2025 14:52:34 GMT

Hi.

I paid my broadband and bill yesterday which I got a confirmation email about yesterday evening when I paid it.
this afternoon I received an email saying your suspending my broadband due to unpaid bill.

can you sort my account out and stop emailing me with incorrect information as it is causing me undue stress.

Re: Billing

XRaySpeX — Fri, 12 Sep 2025 16:36:51 GMT

No, we can't! This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Billing

Katie_B — Sat, 13 Sep 2025 08:17:54 GMT

Hello @Shelbslouxx.

Thanks for coming here.

I am sorry to hear you received this email after making your payment.

It can take up to 24 hours for your account to update, this could have been sent in error.

To look into this further please give us a call.

Katie