topic Re: Setting up a Standing Order for Flex Pay and EE Airtime in Contracts & Billing

Setting up a Standing Order for Flex Pay and EE Airtime

EarthlyEmpath — Wed, 10 Sep 2025 19:51:38 GMT

Hi,

I’ve spoken to the Collections Team regarding my account but I’ve still got a question.

I find it very difficult to speak on the phone — it makes me nervous and stressed to the point I feel sick. I’m making payments as per my arrangement, but I’d like to set up a standing order while I’m going through this period of financial difficulty.

On the back of my bill under Ways to Pay it says:

> Online via your bank

Pay via your bank or building society to our bank.

Bank name: EE Limited

Account number: 31012304

Sort code: 40-02-50

Please use account number/1 as a reference.

Please allow up to 3 working days for your payment to be allocated to your account.

My questions:

1. Is my account number just for airtime payments, how do you differentiate towards manual payments?

2. When I send payments using these details, how does it get offset towards Flex Pay?

3. Can someone confirm the exact payment amount and due date for my arrangement so I don’t get it wrong?

4. Is there any way to do all this without having to make phone calls?

Any advice would be really appreciated — I just want to make sure I’m paying the right amount, on time, with as little stress and human contact as possible.

Thank you.

Re: Setting up a Standing Order for Flex Pay and EE Airtime

XRaySpeX — Wed, 10 Sep 2025 20:06:10 GMT

3. Nobody here can! This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Setting up a Standing Order for Flex Pay and EE Airtime

EarthlyEmpath — Wed, 10 Sep 2025 20:11:56 GMT

@XRaySpeX Thanks for your reply. I kind of expected that answer for question 3, but I really appreciate you taking the time to clarify. Hopefully I can just sort this through web chat tomorrow — fingers crossed it’s as straightforward as it sounds 😩🤮

Re: Setting up a Standing Order for Flex Pay and EE Airtime

XRaySpeX — Wed, 10 Sep 2025 20:25:09 GMT

1. & 2. You may only make manual payments towards your airtime plan. Flex Pay is a credit agreement whereby you pay the agreed-in-advance sum monthly by DD. Any extra needs to be discussed with CS.