topic Re: Billing increase in Contracts & Billing

Billing increase

Kimm21 — Tue, 09 Sep 2025 11:07:13 GMT

Good Morning,

I would appreciate it if someone could contact me regarding an issue with my recent plan change.

I contacted EE to request a change to my plan, as I was out of contract and wanted to reduce my monthly cost. I was reassured that a cheaper plan could be arranged to cover all of my SIMs. However, instead of a reduction, my monthly charge has increased from £67 to approximately £80.

When I reviewed my August bill, I noticed the charges are now even higher. During my call, I was advised that I would receive a “Friends and Family” discount, which would appear on my next bill. However, the only discount I can see applied is a £10 line discount.

I know about data roaming charges & happy to pay.

Please can you look into this matter urgently and confirm what has happened with my plan and billing?

Thank you for your assistance.

Kind regards,
Kim

[Mod edit - personal details removed, please don't share anything identifiable in public]

Re: Billing increase

Northerner — Tue, 09 Sep 2025 11:14:40 GMT

Hi @Kimm21

You'll need to speak to EE CS on 150, nobody will call you.

There is no customer account access on these forums.

Thanks

Re: Billing increase

Schockwave — Tue, 09 Sep 2025 12:49:17 GMT

@Kimm21 , if you have a look at your billing breakdown, you should see why you are paying more right now, as monthly contracts are paid one month in advance, so next month should be reduced, as depending when you upgraded and your plan changed, that could be why it is more, but if you have difficulty deciphering your bill, I would suggest ringing customer service and speaking to the billing department and they can take a look for you as @Northerner has suggested.