topic Re: Charges - no loyalty in Contracts & Billing

Charges - no loyalty

dannymilnes — Sat, 06 Sep 2025 13:54:20 GMT

I went away and barred services on my phone so I didn’t get charged data roaming. I’ve got back and I have been charged £150 last month. I’ve been with EE for over 10 years and the loyalty is disgusting. Does anyone else notice that I want to come to my phone as soon as possible with no charges

Re: Charges - no loyalty

bristolian — Sat, 06 Sep 2025 14:17:59 GMT

What are the £150 charges shown on your bill, for?

Data roaming just means using mobile data whilst roaming - you can still text-roam and voice-call-roam if you are roaming.

Re: Charges - no loyalty

Chris_B — Sat, 06 Sep 2025 21:05:33 GMT

@dannymilnes Was your device connected to any network while you was away ? Did you use the device at all ? This includes incoming calls/texts ? Was the device in airplane mode at all while you was away ( all the time ) ? Where you ? How long was you away for ?

You don’t get a discount for loyalty when running up costs when abroad.

Re: Charges - no loyalty

dannymilnes — Mon, 08 Sep 2025 19:06:06 GMT

Data roaming was timed off.. just charged for nothing then make excuses - fact!!

Re: Charges - no loyalty

Chris_B — Tue, 09 Sep 2025 07:21:01 GMT

@dannymilnes Data roaming is the ability to use data when abroad, it doesn’t stop calls/texts and your still connected to a network.

Re: Charges - no loyalty

bristolian — Tue, 09 Sep 2025 07:33:54 GMT

@dannymilnes wrote:
Data roaming was timed off.. just charged for nothing

What exactly have you been charged for? I asked in my previous post but you haven't responded.