topic Re: Is this a scam text? in Contracts & Billing

Is this a scam text?

Annespi — Tue, 09 Sep 2025 07:26:46 GMT

Hi I received this message today my bill was paid on 25.08.25...is thus a scam?

EE: We failed to take payment for your last direct debit. We will place your services on hold until you visit: https://ee-ref-alerts.web.app

Re: Is this a scam text?

Chris_S — Tue, 09 Sep 2025 07:11:25 GMT

Hi @Annespi

Thank you for getting in touch and telling us about the text that you received.

That certainly does look like a suspicious text.

You can report SPAM by forwarding the message to the short code number 7726. This service is free. Where possible, you should include the number which sent the message by adding this to the end of the message before you forward it to 7726.

If you reply STOP to these texts, they know that the phone is active and may forward your number to another marketing company for them to contact you regarding another service.

Chris S

Re: Is this a scam text?

bristolian — Tue, 09 Sep 2025 07:17:44 GMT

That message has several red-flags.

1: It threatens to place your services on-hold, those services are presumably still working.

2: It claims a payment failed, that you know succeeded.

3: The link is not to the ee.co.uk website but another one.

4: "Click here to update your details" is a classic phishing technique

Report the message by forwarding it free to 7726 (SPAM on your phone's keypad) and then delete it.

Re: Is this a scam text?

XRaySpeX — Tue, 09 Sep 2025 08:28:48 GMT

It's obviously a scam! The link in it is not even to EE (domain ee.co.uk).

There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to access your a/c.

Report spam texts to your network provider by forwarding the text to 7726 (S.P.A.M. on your keypad).