topic Re: Struggling to pay in Contracts & Billing

Struggling to pay

Mak10kallo — Mon, 08 Sep 2025 18:19:59 GMT

I’ve been off work beginning of the year, I’ve been really suffering from mental health and in which case I find it really hard to read and concentrate also I’ve been suffering from sleep deprivation and being able to get out anxieties forms and paperwork. with all the stresses and anxieties it’s literally hard to actually see and trying to take care of myself. I’m now being overwhelmed with so much things I need to be doing and prove it’s making me feel I can’t go on anymore. i’m feeling very vulnerable and anxious and the stresses are not helping me to be able to read and identify the issues that I need help

Re: Struggling to pay

bristolian — Mon, 08 Sep 2025 20:00:37 GMT

If you're in financial difficulties and struggling to meet your commitments, you need to contact EE-CS ASAP to discuss your circumstances.

https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill

Re: Struggling to pay

Linzi_H — Tue, 09 Sep 2025 07:19:33 GMT

Hi @Mak10kallo

I can see @bristolian has offered some great advice above.
Please reach out to the team as soon as you can on 150 from an EE mobile or 07953 966 150 from any other line. They'll be able to review your account and discuss the best next steps moving forward. I'm confident our team will be able to help further.

Linzi

Re: Struggling to pay

clare01 — Wed, 01 Apr 2026 01:19:59 GMT

Want to email instead of calling

Re: Struggling to pay

Leanne_T — Wed, 01 Apr 2026 07:03:57 GMT

Morning @clare01

Thanks for coming to the community.

I'm sorry we have no email to contact us, please see our Contact Us page for ways to get in touch.

Our Problems Paying Your Bill and Available Help page has more information and support available.

Thanks.

Leanne.