topic Re: Still getting charged after PAC? in Contracts & Billing

Still getting charged after PAC?

Immanueld2 — Mon, 08 Sep 2025 11:32:50 GMT

So I just transferred my number to a new service like a week ago and it was working fine until yesterday when I am still charged with monthly cost? Is that normal? Or am I missing something.

Re: Still getting charged after PAC?

Chris_B — Mon, 08 Sep 2025 13:15:20 GMT

@Immanueld2 If your bill was generated before you changed network that bill is still taken. You’ll be refunded back up to the pint your number was migrated away from EE. Please allow between 7-10 days for a refund.

Re: Still getting charged after PAC?

Immanueld2 — Mon, 08 Sep 2025 13:18:15 GMT

Thank you for the clarification. Do I need to inform EE on this case or will I be refunded automatically. Thanks

Re: Still getting charged after PAC?

Schockwave — Mon, 08 Sep 2025 13:55:22 GMT

@Immanueld2 , you should be refunded automatically.