topic Re: Bill Email or SMS in Contracts & Billing

Bill Email or SMS

StuBazFrost — Mon, 08 Sep 2025 08:41:14 GMT

Hello,

Am I supposed to receive an email or an SMS when a bill is ready to view because in the 9 months of having a contract I never have?

Thanks

Re: Bill Email or SMS

Northerner — Mon, 08 Sep 2025 10:02:05 GMT

Hi @StuBazFrost

Yes unless you have changed your settings/notifications.

Thanks

Re: Bill Email or SMS

StuBazFrost — Mon, 08 Sep 2025 10:19:02 GMT

I don’t get any notification and no sms or email. Do I need to contact EE directly to find out why?

Thanks

Re: Bill Email or SMS

Debbie_G — Mon, 08 Sep 2025 11:18:56 GMT

Hi @StuBazFrost.

Thanks for coming to the Community.

You can check to make sure your alerts are turned on by logging into your EE Account online. Once you're logged in, tap on Plans & Subscriptions and scroll down to Mobile usage alerts. From there, you can choose to receive alerts by email or text.

If your alerts are turned on, but you aren't receiving these, please reach out to our team. They will be able to look into this further for you.

Debbie

Re: Bill Email or SMS

StuBazFrost — Mon, 08 Sep 2025 11:22:17 GMT

Thanks for the pointer. Found the setting and saw it was set to sms the wrong number. Changed it now. Thanks again.

Re: Bill Email or SMS

Debbie_G — Mon, 08 Sep 2025 11:30:28 GMT

Thanks for getting back in touch to let us know @StuBazFrost.
I'm really glad to hear you've been able to get the number updated 🙂

Debbie