topic Re: Cancel my phone account in Contracts & Billing

Cancel my phone account

georgina1976 — Mon, 08 Sep 2025 00:19:14 GMT

Re: Cancel my phone account

georgina1976 — Mon, 08 Sep 2025 00:17:02 GMT

Need to cancel my phone account

Re: Cancel my phone account

XRaySpeX — Mon, 08 Sep 2025 03:24:43 GMT

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay Early Termination Fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: Cancel my phone account

Linzi_H — Mon, 08 Sep 2025 07:49:09 GMT

Hi @georgina1976

Welcome to the Community.

It's a shame to hear that you're thinking of leaving us, and if you'd like to chat about this further, please feel free to speak with our team directly.

Just adding to the great advice above from @XRaySpeX, we have a lot of handy information on our help page How Do I Cancel My Contract with EE?

Linzi