topic Re: Contacting EE in Contracts & Billing

Contacting EE

Milla06 — Sun, 07 Sep 2025 22:44:08 GMT

Hi, I received a letter saying my payment had failed (i’m not sure how as it comes out the first of the month) it stated I had to make a payment online but everytime I tried to do so it wouldn’t let me and now I have been without wifi for over a week? what can I do to resolve this.

Re: Contacting EE

Milla06 — Sun, 07 Sep 2025 22:38:41 GMT

I received a letter saying my payment had failed and i needed to make my payment online, but everytime i have went online to do so it hasn’t let me, i haven’t had any wifi for over a week now i’m not sure what to do.

Re: Contacting EE

XRaySpeX — Mon, 08 Sep 2025 03:44:26 GMT

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Contacting EE

Katie_B — Mon, 08 Sep 2025 06:55:18 GMT

Good morning @Milla06.

Thanks for coming here.

Please follow the advice provided by @XRaySpeX and let us know how you get on.

Katie