topic Being overcharged in Contracts & Billing

Being overcharged

Kathy1961 — Fri, 05 Sep 2025 07:32:39 GMT

Hi can you kindly help me . I have no idea why my Monthly bill has gone from £14 to £21 . My contact number is 0**********

[Mod edit - removed mobile number. Please do not post personal details in the community]

Re: Being overcharged

Schockwave — Fri, 05 Sep 2025 11:09:58 GMT

@Kathy1961 , this is not customer service, but a public forum with no account access and we do not know who you are, but if you take a look at your bill, by clicking on download, you can see the breakdown of it and why it has gone up.

Re: Being overcharged

Christopher_G — Fri, 05 Sep 2025 14:59:07 GMT

Hi @Kathy1961

Welcome to the community.

If you're still unsure why the bill is higher after following @Schockwave's advice, I recommend speaking with our Customer Support team on 150. They have access to your account, so are in a better position to look into this for you.

Hope you get sorted.

Chris