topic Re: Demands for fees? in Contracts & Billing

Demands for fees?

Mel888 — Tue, 02 Sep 2025 10:25:29 GMT

A curious one here, Firstly, I don't use EE, yet receiving regular demands for payments, despite closing EE account 7 months ago and returned the router and payed final fee, which I have receipts for and confirmation I no longer owe EE anything. today I am in receipt of yet another demand for money of £100s. Despite every attempt to contact EE online, they all failed due to a 'bot' or something telling me to contact itself all the time, but offering no response itself. 15 notifications received 15 copies of itself! As I am concerned these demands are some sort of scam, so I am ignoring them; however EE's refusal to offer an e-mail response to me means I cannot sort this issue out as to if the demands are valid or justified, as I have a notification from EE stating I have paid what is due. Can EE please offer me a viable contact via e-mail? Also WHY is EE refusing to acknowledge written mail? which I also tried to no avail? and spamming my telephone with adverts I don't want? I don't USE EE, I have a Virgin account.

Re: Demands for fees?

XRaySpeX — Tue, 02 Sep 2025 10:49:34 GMT

EE provides no email contact. Try calling CS on the Freephone no. (Opt 1) in my sig.

Re: Demands for fees?

Celosia — Tue, 02 Sep 2025 11:27:07 GMT

… so what happens if someone is unable to use a phone to contact ee?

Re: Demands for fees?

Schockwave — Tue, 02 Sep 2025 11:58:37 GMT

@Mel888 , you would either have to use someone else’s phone or contact them by post:

https://ee.co.uk/help/contact-ee/account-billing/mobile-phone

Re: Demands for fees?

Chris_B — Tue, 02 Sep 2025 13:23:17 GMT

@Celosia You don’t say what the scenario is that if someone is unable to use a phone so I’ll post THIS if this is what you’re trying to get at.