topic Re: Trying to call EE taking over 30 mins in Contracts & Billing

Trying to call EE taking over 30 mins

ekangadean1 — Sun, 31 Aug 2025 11:24:20 GMT

Hello. I have been trying to contact EE because I need to make arrangements to pay my bills. I contacted them on Friday and I was on hold for over 30 minutes. There’s an automated message that says within 45 minutes someone will answer my call. I waited very long after this but no one answered. I am calling today and it’s the same thing. I really need to make arrangements to pay my bills. Please could someone help me to do this.

Kind regards,

Re: Trying to call EE taking over 30 mins

Chris_B — Sun, 31 Aug 2025 11:31:42 GMT

@ekangadean1 You can use THIS to make a payment, If you wish to speak with customer support you need to hold, EE don’t control the amount of calls they receive so you’ll need to wait.

Re: Trying to call EE taking over 30 mins

Leanne_T — Mon, 01 Sep 2025 08:23:15 GMT

Morning @ekangadean1

Thanks for coming to the community.

If you would like to make a payment arrangement, you would need to try calling us again on either 150 from your EE phone, or 0800 956 6000 from any other phone, and the the team will certainly see what they can do to help. For more support, please see our Help if you have problems paying your bill, Help page.

Thanks 🙂

Leanne.