topic Change from EE One but account no updating in Contracts & Billing

Change from EE One but account no updating

Kb2002 — Sun, 31 Aug 2025 12:49:34 GMT

I have changed broadband provider so I am now out of my EE one deal. I am trying to upgrade my contract for the 3 phones on my account but my account still showing only EE one deals. Phoned 150 but apparently unable to help. Any advice how I can see other deals? Thanks

Re: Change from EE One but account no updating

Christopher_G — Sun, 31 Aug 2025 14:55:40 GMT

Hi @Kb2002

Welcome to the community.

If you've moved your broadband away from EE, the EE One benefits should have been removed from your account. When you spoke to us on 150, did they confirm that the EE One benefits aren't on your account anymore?

Chris

Re: Change from EE One but account no updating

Kb2002 — Sun, 31 Aug 2025 20:41:54 GMT

Yes they confirmed but they are still showing on my online account. When I am trying to get a new sim only deal for one of the numbers on my account, the only deals I can get are EE one deals

Re: Change from EE One but account no updating

Leanne_T — Mon, 01 Sep 2025 13:12:33 GMT

Thanks for coming back to us @Kb2002

To get this looked into, I would advise getting back in touch with our mobile guides and they can open a support ticket if one has not already been opened to get the EE One removed for you. If a ticket has already been opened, the team can provide an update 🙂

Leanne.