topic Re: Direct debit in Contracts & Billing

Direct debit

Cupcake23 — Tue, 26 Aug 2025 05:08:29 GMT

Hi everyone ,

my direct debit for flexi plan and a mobile bill were due today but EE have only taken payment for the flexi plan but the mobile bill is marked as paid but no payment has been made for it

can someone shed some light on my issue please

Re: Direct debit

Schockwave — Tue, 26 Aug 2025 11:11:27 GMT

Hello @Cupcake23 ,

Welcome to the community,

Unfortunately we cannot, you would have to speak to customer services about it, we have no access to accounts and do not know who you are, sorry.

Re: Direct debit

XRaySpeX — Tue, 26 Aug 2025 12:00:43 GMT

@Cupcake23 : On your billing date when your DD is put in motion your mobile bill is marked as paid on the fair assumption that DD's usually work. The DD will actually be taken within a coupla days.