topic Re: Message with a link in Contracts & Billing

Message with a link

MrMattGray — Tue, 26 Aug 2025 07:43:49 GMT

Received a text this morning saying....

Hi from EE. A new document for your Google Pixel 9 Pro XL 256GB Obsidian device agreement is now available. Log in to ee.co.uk/go/login to view it. Thanks.

However when I log in, it's impossible to find this new document. It's not in my documents where you'd naturally assume it is!

Does anyone have any idea where it might be?

Re: Message with a link

Debbie_G — Tue, 26 Aug 2025 10:12:17 GMT

Hi @MrMattGray.

Thanks for coming to the Community.

Have you recently upgraded or taken out a new line?

You can check your new plan details by logging into the EE App or website and navigating to Manage > View Full Usage. From there, you should be able to see your documents, including your new plan information.

Debbie

Re: Message with a link

MrMattGray — Tue, 26 Aug 2025 10:28:36 GMT

Nope, not changed anything. I have been with EE in this contract for less than 1 year and I am yet to be billed once accurately. Now I can't even see this new information.

Re: Message with a link

Debbie_G — Tue, 26 Aug 2025 11:03:48 GMT

Thanks for letting me know @MrMattGray.

I'm really sorry to hear that your billing hasn’t been accurate and you're unable to view your document.

I'd recommend giving our customer service guides a call. They’ll be able to look into this further and help get things sorted for you.

Debbie