https://community.ee.co.uk/t5/Contracts-Billing/Bill/m-p/1558781#M103377 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4843827">@1969amanda</a></SPAN>&nbsp;</P> <P>It sounds odd that you're being charged for a service that you've not requested.</P> <P>I'd recommend <A href="https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill#:~:text=How%20to%20contact%20us%3A,phone%20or%200330%20123%201105." target="_blank">giving us a call</A> so that a guide can get this looked into for you.</P> <P>Chris S</P> Mon, 25 Aug 2025 11:01:13 GMT Chris_S 2025-08-25T11:01:13Z https://community.ee.co.uk/t5/Contracts-Billing/Bill/m-p/1558745#M103369 <P>Why has entertainment package suddenly appeared and being charged for it. Only sighed up for broadband . Where do I go to query and get cancelled and refund&nbsp;</P> Mon, 25 Aug 2025 08:04:32 GMT https://community.ee.co.uk/t5/Contracts-Billing/Bill/m-p/1558745#M103369 1969amanda 2025-08-25T08:04:32Z https://community.ee.co.uk/t5/Contracts-Billing/Bill/m-p/1558781#M103377 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4843827">@1969amanda</a></SPAN>&nbsp;</P> <P>It sounds odd that you're being charged for a service that you've not requested.</P> <P>I'd recommend <A href="https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill#:~:text=How%20to%20contact%20us%3A,phone%20or%200330%20123%201105." target="_blank">giving us a call</A> so that a guide can get this looked into for you.</P> <P>Chris S</P> Mon, 25 Aug 2025 11:01:13 GMT https://community.ee.co.uk/t5/Contracts-Billing/Bill/m-p/1558781#M103377 Chris_S 2025-08-25T11:01:13Z