topic I’m unable to pay a bill due to an error in Contracts & Billing

I’m unable to pay a bill due to an error

Anastas1a — Sun, 24 Aug 2025 15:30:53 GMT

I have been trying all day to pay an outstanding bill all day today and these past few days. I keep getting a reoccurring problem; where after I verify my number it does not take me to the next page where I can pay. It just takes me to a blank EE home page. And if I try again I get the message “An error occurred, please try again later. If this error continues to occur please contact us, with the following error code. Error Code: 00-9d0f252930806111df411096542aa697-7d8d4f5e0ec398f1-00”. I am abroad and my phone number has been suspended due to this unpaid bill, so I cannot call support and the online chat bot is unresponsive. I really need urgent help to sort this. I cannot find an email for support. I just want to pay this off asap.

Re: I’m unable to pay a bill due to an error

Schockwave — Sun, 24 Aug 2025 16:57:18 GMT

Hello @Anastas1a ,

Welcome to the community,

Have you tried here:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

Re: I’m unable to pay a bill due to an error

Northerner — Sun, 24 Aug 2025 19:31:54 GMT

Hi @Anastas1a

Loads of ways to pay your bill. Please read here: https://ee.co.uk/help/billing-payments/payment-methods/pay-your-mobile-or-broadband-bill

I suggest setting up a direct debit to ensure you're not late next time.

Thanks