topic Re: Why has my bill doubled? in Contracts & Billing

Why has my bill doubled?

MikeE68 — Fri, 22 Aug 2025 18:09:57 GMT

I currently have 2 sim contracts with you. I was paying £6.88 each for them and now they are £12 each. WHY? You are taking the **bleep**.

Re: Why has my bill doubled?

Northerner — Fri, 22 Aug 2025 18:36:25 GMT

Hi @MikeE68

What does your bill say.

There is no account access on these forums. If you want more information then you'll need to speak to EE CS on 150.

Thanks

Re: Why has my bill doubled?

Chris_B — Fri, 22 Aug 2025 20:14:51 GMT

@MikeE68 I recognise your name so I looked at your post history and there is only one other post from yourself, so looking at your very first post from 2 years ago now it’s very possible you had these sims at a retention offer and it’s possible not saying it is that now the contract term is up that discount has now been removed. As @Northerner says what does your bill actually say.

Re: Why has my bill doubled?

MikeE68 — Mon, 25 Aug 2025 17:00:58 GMT

After speaking to someone in chat It appears that my contract ended. I came over from Plusnet.

They said that I was messaged about a new contract change but I didn't see it as it's in the middle of all the spam offers I keep getting sent on an almost weekly basis. I ignore all those messages as I don't want to swap BB provider or want a new phone. etc. etc.

Important messages that are likely to cost you money. £24 a month in my case for 2 sims instead of £13.76 should be sent as a separate message.

Thanks for taking to time to reply 😊