topic Re: How can i change my plan? in Contracts & Billing

How can i change my plan?

Layaone — Thu, 21 Aug 2025 20:55:48 GMT

How can i change my plan, i need to down it as im not using the services included

XRaySpeX — Thu, 21 Aug 2025 21:49:41 GMT

@Layaone : You can't downgrade to a cheaper plan mid-term, but only in your upgrade window from 30 days before end of term.

Layaone — Thu, 21 Aug 2025 22:04:22 GMT

I cant find where to do it on the ee app

Ive finished my term already

Thank you for your answer

XRaySpeX — Fri, 22 Aug 2025 02:15:31 GMT

Under "Upgrade Now".

Chris_B — Fri, 22 Aug 2025 06:02:00 GMT

@Layaone Or you call customer support to see if they can offer something better.

Chris_S — Fri, 22 Aug 2025 08:06:02 GMT

It's great to hear that you're looking to upgrade your plan.

We have a helpful YouTube video which gives more information on how to upgrade your plan or phone.

Chris S