topic Re: Billing issues in Contracts & Billing

Billing issues

Katarina1313 — Wed, 20 Aug 2025 09:36:49 GMT

I can't access my online bill, have been trying for a week but it keeps saying the billing section of the website isn't available, can anyone help please?

Re: Billing issues

Ritu_D — Wed, 20 Aug 2025 11:47:39 GMT

Hi @Katarina1313

Welcome to the community.

I am sorry you have been unable to view your bill, have you tried viewing it via the EE app instead of the website?

Thanks

Ritu

Re: Billing issues

Katarina1313 — Thu, 21 Aug 2025 19:09:27 GMT

No I hadn't but I have now and that has worked, thanks so much!

Re: Billing issues

Chris_S — Fri, 22 Aug 2025 07:22:37 GMT

Thanks great news @Katarina1313

Thank you for sharing that you managed to get access to your bill by accessing your app.

If you needed to access your account via a web page in future, I'd recommend clearing your cookies and cache first, or you could try using a different web browser.

Chris S