topic Re: EE One and trade-in discount in Contracts & Billing

EE One and trade-in discount

Tay86 — Thu, 21 Aug 2025 07:55:53 GMT

Hi.

I have just upgraded my SIM Only deal to an EE One Full Works 1m contract. I understand the contract is rolling 1m because I also have EE Broadband, but I am curious about the EE One Discount (£20.00) and Trade-in discount (£14.00). Will both discounts continue to roll month by month?

I think the EE One Discount does, but I'm uncertain about Trade-in. If it's only off one month's contract, I will cancel the contract as I could sell the phone for more than £14.00.

Re: EE One and trade-in discount

Ritu_D — Thu, 21 Aug 2025 10:33:06 GMT

Hi @Tay86

Welcome to the community.

Usually the trade in discount would be added for the duration of your contract, as you are on a 30 day rolling contract this would not be the case.

As we don't have access to accounts here on the community, I would recommend you Contact Us to get some clarity on the end date of the discount.

Thanks

Ritu

Re: EE One and trade-in discount

Tay86 — Thu, 21 Aug 2025 12:22:24 GMT

I have made contact and the document confirms that I will receive the trade-in discount for 24 months.

Thanks 😊

Re: EE One and trade-in discount

Ritu_D — Thu, 21 Aug 2025 12:29:14 GMT

Thanks for coming back @Tay86 and letting us know the outcome.

Have a great day 🙂