https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-my-phone/m-p/1556727#M103167 <P>I looked a couple weeks ago at upgrading my Samsung 24 phone and it was saying I could.</P><P>I have recently purchased a add on line for a laptop&nbsp;</P><P>But now telling me I can no longer upgrade my phone contract</P><P>Why is this?</P><P>Many thanks</P> Sat, 16 Aug 2025 19:37:13 GMT kestraE 2025-08-16T19:37:13Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-my-phone/m-p/1556727#M103167 <P>I looked a couple weeks ago at upgrading my Samsung 24 phone and it was saying I could.</P><P>I have recently purchased a add on line for a laptop&nbsp;</P><P>But now telling me I can no longer upgrade my phone contract</P><P>Why is this?</P><P>Many thanks</P> Sat, 16 Aug 2025 19:37:13 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-my-phone/m-p/1556727#M103167 kestraE 2025-08-16T19:37:13Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-my-phone/m-p/1556788#M103168 <P>Morning <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4120379">@kestraE</a></SPAN>&nbsp;</P><P>Thanks for coming to the community.&nbsp;</P><P>Could you text UP to 150, does the reply show you are ready to upgrade? Could you also, log into the EE app, and select Manage and scroll down to Your mobile plan, are the contract dates correct?&nbsp;</P><P>If so and you're ready to upgrade, do you get an error message when selecting upgrade in the EE app?&nbsp;</P><P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P>Leanne.</P> Sun, 17 Aug 2025 08:03:49 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-my-phone/m-p/1556788#M103168 Leanne_T 2025-08-17T08:03:49Z