topic Re: VAT in Contracts & Billing

VAT

aspo — Fri, 15 Aug 2025 07:23:34 GMT

Hi, I recently purchased a phone. I need a VAT invoice. I dont want a 'business account':

I understand EE’s position that full VAT invoices are only issued to business accounts. However, under HMRC VAT Notice 700, Section 16.6, while a VAT invoice is only mandatory for VAT-registered customers, any customer is entitled to know:

EE’s VAT registration number
Whether VAT is included in the charges
The net amount and VAT amount charged

For expense claim purposes, please confirm:

EE’s VAT registration number.
The VAT amount included for my recent phone purchase, shown separately from the total.

This is not a request for a full VAT invoice, but a request for the legally required VAT content disclosure.

Thank you — I’d appreciate EE confirming how I can obtain this information for my account.

Re: VAT

Rach_H — Fri, 15 Aug 2025 09:47:33 GMT

Hi @aspo,

Welcome to the Community!

Our VAT registration number is GB 245 7193 48.

Our charges do include VAT and this is charged at 20%.

Rach

Re: VAT

aspo — Fri, 15 Aug 2025 11:59:34 GMT

@Rach_H wrote:
Hi @aspo,
Welcome to the Community!
Our VAT registration number is GB 245 7193 48.
Our charges do include VAT and this is charged at 20%.
Rach

Thank you for your reply. However I need a document that clearly shows the vat attributed to my recent phone purchase.

Re: VAT

Rach_H — Fri, 15 Aug 2025 12:14:34 GMT

We don't have account access here on the Community @aspo so we wouldn't be able to provide you with a document stating how much VAT you had paid, but I'm not sure we would be able to provide this document without you being on a business plan.

Rach