topic EE credit checked me even though I didn't order?! in Contracts & Billing

EE credit checked me even though I didn't order?!

StefDua — Sat, 09 Aug 2025 18:11:11 GMT

I looked a couple of times at upgrading but decided not to before finishing the order. I've received notification that EE hard checked me despite me not completing the order. How is that even allowed? I stopped the order because I couldn't be bothered with getting credit checked for a phone, I've got great credit but I'm not happy with this at all

Re: EE credit checked me even though I didn't order?!

Matt_124 — Sat, 09 Aug 2025 18:34:29 GMT

Was this for a Flex Pay agreement where you pay for Device and Airtime separately and are asked for your income band?

Re: EE credit checked me even though I didn't order?!

StefDua — Sat, 09 Aug 2025 18:50:49 GMT

I think so yeah. Was looking to upgrade my pixel but changed my mind. If I don't place an order I do not expect to have an impact to my credit file

Re: EE credit checked me even though I didn't order?!

tamaralou — Mon, 20 Oct 2025 15:30:35 GMT

Did you get to the bottom of this? I've had the exact same thing, a credit check with no actual changes to my plan!

Re: EE credit checked me even though I didn't order?!

Debbie_G — Tue, 21 Oct 2025 08:57:14 GMT

Hi @tamaralou.

Welcome to the community.

An unexpected credit check can be concerning. Id recommend reaching out to our mobile guides, they will be able to access your account to investigate this further for you.

Debbie