topic Re: Ending contract in Contracts & Billing

Ending contract

HannahLW13 — Fri, 08 Aug 2025 23:09:12 GMT

I would like to find out when my contract ends as I would like to find a cheaper option! How do I find this out?

Re: Ending contract

JimM11 — Fri, 08 Aug 2025 23:18:06 GMT

@HannahLW13 look back your e-mails 24 months from when you started, or DD when you started paying!

Re: Ending contract

HannahLW13 — Fri, 08 Aug 2025 23:21:29 GMT

That was a great idea but I've definitely gone over my 24 months
unfortunately!

Re: Ending contract

XRaySpeX — Fri, 08 Aug 2025 23:39:45 GMT

If you've gone over your 24 months you've passed your min. term & may cancel anytime with 30-days notice.

Re: Ending contract

HannahLW13 — Fri, 08 Aug 2025 23:41:29 GMT

Oh really? That's great, thank you!

Re: Ending contract

HannahLW13 — Fri, 08 Aug 2025 23:44:08 GMT

Is the only way to cancel my contract over the phone?

Re: Ending contract

XRaySpeX — Fri, 08 Aug 2025 23:49:02 GMT

Yes, to cancel BB completely at your location. You may always migrate to another ISP by applying to them directly. When you eventually get BB from the other ISP your EE BB contract is auto cancelled.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.