topic Re: Customer service in Contracts & Billing

Customer service

Zx12r — Fri, 08 Aug 2025 15:40:13 GMT

Hi all I have been trying for 2 days to get in touch with ee about a upgrade or to leave ,go through all the push this number this and that and end up with will get someone to get in touch with you or hang on the line message, know one has got back to me ,tried hanging on the phone nothing, anyone else had this cheers

Re: Customer service

Debbie_G — Fri, 08 Aug 2025 17:46:46 GMT

Hi @Zx12r.

Thanks for coming to the community.

I'm sorry to hear that you've not been able to get in touch to speak with our team about your options.

What happens when you wait on the line to speak with a guide, does the call disconnect?

Debbie

Re: Customer service

Zx12r — Sat, 09 Aug 2025 07:58:29 GMT

Yep ,the call back message never works it just cuts you off ,been a customer 25 years now and to be honest ee are far from cheap anymore so might now just give my 30 days notice if I can ever get someone to answer the phone and move on lolSent from my Galaxy

Re: Customer service

Leanne_T — Sat, 09 Aug 2025 10:11:37 GMT

Hi there @Zx12r

Thanks for coming back to us.

I am sorry this has happened when getting in touch, when you call you can either, press 1 to use the visual service. Or select option 2, then followed by option 1, option 1, option 1 and this should get you to one of mobile guides.

Leanne.

Re: Customer service

Zx12r — Sun, 10 Aug 2025 09:45:09 GMT

Absolutely nothing for ages then cuts you off ,time to leave if I can ever get though to give my notice

Re: Customer service

Ali_A — Sun, 10 Aug 2025 11:43:29 GMT

@Zx12r
Have you tried calling from a different phone.

You can find alternative contact numbers at Contact us about upgrading your mobile phone

Ali